Privacy Policy - Personal Growth Coaching

Definitions

This section explains key terms used throughout this privacy policy to ensure clarity and understanding.

Personal data refers to any information relating to an identified or identifiable natural person who can be directly or indirectly identified.
Processing encompasses any operation or set of operations performed on personal data, such as collection, storage, or use.
The user is any individual who uses GapThera's services or visits the website.
Service indicates GapThera's personal growth coaching and wellness guidance programs delivered via our platform.
Cookies are small data files stored on your device that help optimize and personalize your experience on our website.

Data Collection

GapThera collects various types of data necessary to provide and improve our coaching and wellness services effectively.

User-Provided Data

Data obtained directly from users during registration, consultation, or program participation.

Personal identification details such as name and contact information.
Health and wellness information relevant to coaching and guidance.
Communication content during coaching sessions or support inquiries.
Preferences and feedback related to our services.
Payment and billing details for program enrollment.
Any additional information users choose to share to enhance personalization.

Automatically Collected Data

Information gathered through technology during your interaction with GapThera's website and services.

Device information including browser type and operating system.
IP addresses and geolocation data to ensure security and tailor content.
Usage data detailing how users navigate and engage with our platform.
Cookies and tracking technologies to enhance user experience.
Log files capturing access times and error reports.
Performance data supporting the optimization of our services.

Third-Party Data Sources

GapThera may receive information from trusted external partners to improve and customize our offerings.

Verified identity and authentication services.
Payment processors handling transactional data securely.
Marketing and analytics providers who assist in understanding user engagement.

Purposes of Data Processing

Your data is used to deliver high-quality coaching and wellness services while respecting your privacy.

To establish and manage your user account with GapThera.
To provide customized coaching programs tailored to your individual needs.
To communicate effectively regarding your progress, appointments, and relevant updates.
To process payments for services rendered safely and accurately.
To analyze service usage to continuously enhance user experience.
To comply with legal obligations and regulatory requirements.
To protect against fraudulent activity and ensure the security of your data.
To conduct market research and personalize marketing communication where permitted.

Legal Basis for Processing

Processing your personal data is founded on established legal grounds necessary for service delivery and compliance.

Performance of a contract between you and GapThera.
Consent you have provided for specific uses of your data.
Compliance with legal obligations applicable to GapThera.
Legitimate interests pursued by GapThera, balanced with your rights.

GDPR Compliance

GapThera respects the General Data Protection Regulation and upholds its principles in handling your personal data.

Right to access your personal data held by us.
Right to rectify inaccurate or incomplete data.
Right to erasure of your personal data under certain conditions.
Right to restrict or object to processing of your data.
Right to data portability to obtain and reuse your data.
Right to withdraw consent at any time where processing is consent-based.

Cookies Policy

To optimize your experience, GapThera uses cookies and related technologies with transparency about their purpose.

We use necessary, preference, analytics, and marketing cookies to support site functionality and improvements.

Cookies are categorized to help you understand their function and manage your preferences effectively.

You can manage cookie settings through your browser preferences or via provided consent tools on our website.

Learn more about our cookie practices in the Cookie Policy.

Data Sharing and Disclosure

GapThera shares personal data only with authorized third parties under strict confidentiality and security measures.

Service providers directly supporting our coaching and wellness programs.
Payment processing partners facilitating transactions.
Communication platforms enabling secure client interaction.
Legal authorities when required by law or to protect rights.
Analytics services that help us evaluate and improve services without compromising privacy.
Other entities as necessary with your explicit consent.

International Data Transfers

Where data is transferred outside Singapore, GapThera ensures adequate safeguards are in place to protect your information.

These safeguards include standard contractual clauses, data protection agreements, and compliance with applicable data protection frameworks.

Data Retention

GapThera retains personal data only as long as necessary for the purposes outlined and to comply with legal requirements.

User account information is maintained while you use our services and deleted upon account closure after a retention period.

Communications platform during coaching sessions are retained securely for program duration and a reasonable time thereafter for quality assurance.

Access and system logs are stored temporarily to support security efforts and operational integrity.

When data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.

Security Measures

GapThera employs industry-standard technical and organizational measures to safeguard your personal information from unauthorized access or disclosure.

Encryption of sensitive data during transmission and storage.
Regular security audits and vulnerability assessments.
Restricted access policies ensuring only authorized personnel can handle personal data.

User Rights

Your rights regarding your personal data are a priority and GapThera facilitates their exercise in accordance with applicable laws.

Request access to personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your data when applicable.
Object to certain processing activities including marketing communications.
Obtain your personal data in a portable format for transfer to another service.
Request correction of any inaccurate or incomplete personal data held by GapThera.
Withdraw consent to processing of personal data where consent was the legal basis for processing.
File a complaint with relevant data protection authorities if you believe your privacy rights have been violated.

Your Data Privacy Rights at GapThera

You have the right to access, correct, erase, restrict or object to the processing of your personal data held by GapThera as per applicable Singapore data protection laws. Requests relating to these rights will be carefully reviewed and acted upon within the statutory timeframe.

[email protected]

We aim to respond to all data privacy requests within 30 calendar days of receipt to ensure your concerns are addressed promptly.

Marketing Communications

GapThera may send you promotional materials and updates related to personal growth coaching and wellness guidance. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To unsubscribe from marketing or promotional emails, please follow the unsubscribe link included in each email or contact our support team directly.

Children’s Privacy

GapThera platforms and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children below this age in compliance with Singapore law.

Third Party Websites and Services

Our website may contain links to external websites or services not operated by GapThera. We encourage you to review their privacy policies as GapThera is not responsible for their data practices.

Changes to this Privacy Policy

GapThera reserves the right to update this privacy policy to reflect changes in our practices, legal requirements, or technology. We recommend reviewing this policy periodically for any updates.

General Privacy Information